Refund policy

We want you to love your purchase! However, if you need to request a return or refund, please contact us first through email or WhatsApp. All cases will be reviewed individually to determine eligibility.

• Requests must be made within 7 days of receiving your order.
• Items must be unworn, in their original condition and packaging.
• Custom or personalized pieces are non-refundable.
• Customers are responsible for return shipping costs, unless the item arrived damaged or there was a mistake in your order.

📧 Email: alunajewelry.pr@gmail.com

📱 WhatsApp: (787)-408-2363

Thank you for supporting handmade jewelry.

We’re here to help if you have any questions 💛